faq

We are committed to using toxin-free, safe ingredients in our products. Here are some key ingredients we use: - **Natural Healing Collection Linen & Room Sprays:** 100% essential oils and plant-based alcohol. - **Shimmers Clean Cleansing Cream Line:** Plant-based and biodegradable ingredients that are gentle and moisturizing, free from toxic phthalates and sulfates. Natural scents from essential oils are used at safe usage levels instead of synthetic fragrance oils. - **Candle Scents:** 100% plant-based wax, cotton wicks, and 100% phthalate-free fragrance oils.

Phthalates are chemical compounds known to cause reproductive and developmental problems, such as genital defects, lower sperm count, and hormone interference. They are used to soften PVC (vinyl) materials in plastic products like containers, plastic wrap, toys, and medical equipment. Phthalates are also found in personal care products like nail polish, deodorants, hair gels, shampoos, soaps, hairsprays, and body lotions to add lubrication and carry fragrances. Phthalates can be inhaled, ingested, and absorbed through the skin. Although they pass out of the body quickly, they pose a higher risk to children under 3 years old. To identify phthalate-containing products, look for the number 3 inside the universal recycling symbol, usually at the bottom of the item, and avoid products with the letters "V" and "PVC" below it. Choose products with the numbers 1 (PETE), 2 (HDPE), 4 (LDPE), and 5 (PP) inside the symbol, which represent phthalate-free materials.

Skincare is a wide, complex arena with many opportunities for debate regarding what ingredients are safe to use. We commit ourselves to using only those that are naturally-derived or responsible synthetics considered safe for the body. Here are some ingredients to avoid in skincare products: 1. **Oxybenzone**: Found in sunscreens, the skin absorbs it at a rate of 188 times the safe level at the first application. Opt for mineral sunscreens instead that stay on the surface and don't carry the potential to disrupt hormones and affect fertility. 2. **Methylisothiazolinone**: A preservative in shampoos and cleansers that may cause burning, itching, and even hives. 3. **Sodium Lauryl Sulfate**: Found in many shampoos and body washes, it is very drying on the skin and frequently causes irritation. 4. **Acrylates**: Used as adhesives in artificial nail products and false eyelashes, they can cause contact allergies and may even be carcinogenic. 5. **Parabens**: Common in makeup and moisturizers, they have been linked to breast cancers, hormonal imbalances, and infertility. 6. **Formaldehyde**: Used in hair, skincare, and cosmetics as a preservative to prevent bacterial growth, it may put you at higher risk for cancer. 7. **Toluene**: Found in nail polish and hair dyes, it can be toxic to the immune system and may cause birth defects. 8. **Triclosan**: Found in anti-bacterial soaps, it causes antibiotic-resistant bacteria and may cause reproductive and hormonal issues as well as birth defects. None of our products contain these ingredients.

We are committed to sustainability and environmental responsibility. We use reusable, recyclable, and eco-friendly ingredients in all our products whenever possible. Synthetic ingredients are only used if natural alternatives do not exist or do not meet our quality criteria. To reduce our environmental impact, we reuse some of the packaging materials that our tools and ingredients come in. Our transition from plastic packaging to more eco-friendly options is ongoing, balancing production costs with product quality. Every effort we make helps heal our planet from environmental pollution. Together, let's all #RepurposeRecycleReduceReuse.

You can pay for your orders thru the following methods. 1. GCash 2. Bank of the Philippine Islands (BPI) 3. PayPal Our deposit information will be sent to your email address after you check-out your cart.

We utilize third-party shipping partners and are subject to their shipping policies. All orders are shipped out within 3-5 workdays for Metro Manila and 5-7 workdays for provincial orders. Areas that are out of our shipping partners' coverage will be arranged with another shipping company, which may delay order arrivals. We will be in touch with you if such an arrangement is necessary. Your orders are packed well and securely to minimize damage during shipping. However, as we do not have control over our couriers while they are in transit, we may not be held liable for damage incurred during transit. To mitigate circumstances like these, we recommend that you insure your package. Shipping Fee Insurance from our couriers is available. Just tell us in the comment window (located on the cart page) before checking out if you would like to avail of it. The insurance fee is 1% of the total computed value of your order and will be added to your total payment amount if you choose this option. Maximum insurance liability is P10,000.

Please refer to our Store Policy. Go to the "About" section on the menu for detailed information on returns and exchanges.

Are you interested in being our wholesale partner? Let's talk about it! Please email us at calyxlifeandhome@gmail.com what you have in mind and we will be in touch!

Our products are available at the following locations: - Shopee: [Calyx Life & Home on Shopee](https://shopee.ph/calyxlifehome) - Frankie General Store Online: [Calyx Life & Home on Frankie General Store](https://frankiegeneralstore.com/collections/vendors?q=Calyx%20Life%20%26%20Home) - Frankie General Store Mitsukoshi Mall, Bonifacio Global City - Frankie General Store Rockwell Makati City: [Store Locations](https://frankiegeneralstore.com/pages/store-locations) - Ateneo Art Gallery: [Ateneo Art Gallery](https://ateneoartgallery.com/) Would you like to have us in your store? Let's talk about it! Please email us at calyxlifeandhome@gmail.com and we will be in touch!

We would love to talk about that with you. Please contact us at calyxlifeandhome@gmail.com with your order specifications and shipping data. We will revert with details about international shipping costs.